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Privacy Policy
 

Last updated: March 2026

 

North Star Tuition (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in a secure and transparent manner. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

By engaging our tutoring services, visiting our website or interacting with us, you agree to the terms of this Privacy Policy.

 

What Information We Collect

We may collect personal information to provide our tutoring services, including:

  • For Parents and Students:

    • Full name

    • Date of birth

    • School and year level

    • Academic information and learning needs

    • Attendance records and session notes

    • Contact details (email address, phone number, address)

    • Billing and payment details

  • For tutors and staff:

    • Full name

    • Contact details

    • Qualifications and experiences

    • Working With Children Check details

    • Banking details (for payment processing)

 

How We Collect Information

We collect personal information through:

  1. Website enquiry or contact forms

  2. Online booking systems

  3. Direct communication (email, phone, in-person)

  4. Enrolment and intake forms

  5. Ongoing tutoring sessions and progress tracking

  6. Tutor onboarding processes

  7. Payment processing platforms

 

Why We Collect Personal Information

We use and collect personal information to:

  1. Deliver personalised tutoring and educational support services

  2. Assess student learning needs and track progress

  3. Communicate with parent/guardians and students

  4. Manage bookings, billing and payments

  5. Meet legal, regulatory and safeguarding obligations

  6. Improve our services and internal processes

  7. Support tutor recruitment and onboarding

 

Disclosure of Personal Information

We do not sell personal information to third parties.

 

Personal information may be disclosed:

  1. To tutors engaged for the purpose of delivering tutoring services

  2. To service providers (e.g. payments or scheduling software) where necessary

  3. Where required or authorised by law

  4. Where there is a serious concern for a child’s safety or wellbeing

All tutors and staff are required to handle information securely and confidentially.

 

Storage and Security of Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure. This includes:

  1. Secure digital storage systems.

  2. Restricted access to student records.

  3. Confidential handling of documents.

We only retain information for as long as necessary to provide services and meet legal obligations.

 

Cookies and Website Analytics

Our website may use cookies and analytics tools to:

  1. Improve website functionality.

  2. Monitor website traffic.

  3. Enhance user experience.

You can disable cookies through your browser setting, however this may affect website functionality.

 

Direct Marketing

We may send occasional updates, educational resources or announcements via email. You may opt out of marketing communications at any time by contacting us directly or using the unsubscribe link in the email.

 

Access and Correction

Parents/guardians (and adult students) may request to access, or correct, their personal information by contacting us. We will respond within a reasonable timeframe.

 

Children’s Privacy

As we provide services to students under 18, personal information is collected with the consent of a parent or guardian. We take additional care to protect student confidentiality and use this information solely for educational and safety purposes.

 

Complaints

If you believe we have breached your privacy or mishandled personal information, please contact us directly. We take privacy concerns seriously and will work to resolve complaints promptly. 

 

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au

Phone: 1300 363 992

 

Contact Us

For privacy-related enquires, access requests or complaints:

 

Email: info@northstartuition.com.au

Website: www.northstartuition.com.au

 

Changes to This Policy

This Privacy Policy may be updated from time to time. The most current version will always

be available upon request or on our website.

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